Voice, non-voice and blended hiring at volume across India and the UAE, built around ramp deadlines, show-up rates and the attrition you are actually hiring against.
Overview
Mars Consultancy runs BPO and customer experience hiring across India and the UAE, and has done since 2015. We staff voice, non-voice, chat and blended processes, inbound customer service, outbound sales and collections, back-office transaction processing, quality, training and floor leadership, from single-batch replacements to drives that fill an entire new floor.
This is the sector where volume hiring is the whole job. A contact centre is not hiring to fill a vacancy, it is hiring against a monthly attrition number and a client go-live date at the same time. If a process runs at 4–6% monthly attrition, a 300-seat floor loses somewhere between twelve and eighteen people a month before a single new requirement is raised. The hiring plan has to cover backfill and ramp together, every month, or the floor is short on the day the client audits it.
The metric that decides whether a drive worked is not CVs sourced. It is joiners on the batch date. Between a shortlisted candidate and a joiner sit four separate drop-offs, turning up for the drive, clearing versant and comms grading, accepting the offer once the shift and the CTC are on the table, and actually reporting on day one after two competing offers arrive. We run drives with backup ratios and follow-up built in for exactly that reason, because a 200-seat drive almost never fails on sourcing. It fails on throughput and follow-up.
From requirement briefing to a suitable candidate closing.
For clients in Mumbai, Thane, Navi Mumbai and other Indian cities, and in the UAE.
We are paid by the companies that hire, never by candidates.
The hard part
A contact centre floor at 4–6% monthly attrition loses a meaningful share of headcount every month before any new requirement exists, so hiring is a standing pipeline rather than a set of vacancies. We plan BPO drives against backfill and ramp together, keeping a live candidate pool warm between batches so a resignation wave does not restart sourcing from zero.
In volume BPO hiring, candidates drop at four points: attending the drive, clearing comms grading, accepting once shift and CTC are stated, and reporting on day one. Counting offers released tells you nothing. We size drives on backup ratios against the batch target, confirm attendance the day before, and stay in contact from offer through to the joining date.
An international voice process needs neutral accent, versant-grade fluency and comfort on a live call. Non-voice needs typing speed, written English and accuracy on a transaction. Blended chat needs both, concurrently. Screening all three off one CV filter produces batches that fail at nesting. We grade on the process type before the profile reaches your ops team.
Rotational and night shifts come with a cab boundary, and a candidate living outside it will accept the offer and then not join. For the Navi Mumbai and Malad centres we have hired for, the practical catchment is set by transport routes and last-mile safety, not by distance on a map. We confirm shift willingness, home location against the boundary and family consent up front rather than at joining.
A new process go-live fixes the batch date months ahead, and training capacity fixes the batch size. Hiring late is not recoverable by hiring harder the following week, the trainer, the floor and the client SLA all move together. We work backwards from the batch date to drive dates, offer-release dates and the buffer the batch needs to survive nesting drop-outs.
Roles
Use cases
Common shapes of requirement in this sector, and how each one is run. These are illustrative patterns rather than accounts of specific engagements.
Track record
Across India and in the UAE. Our longest record is in the Mumbai region, and these are the belts where we have hired most for this sector. For most roles below management there, travel time decides whether an offer is accepted, so we screen for it.
Talk to the sector deskNavi Mumbai's densest contact centre and captive back-office cluster, voice and back-office floors with a deep local fresher catchment.
IT park campuses hosting captive customer experience and transaction processing centres.
Large western-suburb BPO and shared services floors, served from our Malad office.
Domestic voice, telesales and collections centres, with Thane feeding the Ghodbunder and Kalyan catchment.
Services
Who we hire for
We hire for third-party BPO and outsourcing providers, captive customer experience centres, shared services units and in-house support and collections teams, from single-floor domestic operations to large multi-process sites.
Discuss a requirementYes, volume hiring is our main BPO engagement. We run fresher walk-in drives, ramp batches tied to a client go-live and standing monthly attrition backfill across Vashi, Turbhe, Ghansoli, Malad, Andheri and Thane, sized on backup ratios and measured on joiners on the batch date rather than CVs sourced.
Typically 7–30 days from requirement briefing to closures, with volume voice and non-voice batches usually at the faster end. What decides the timeline is the batch date and training capacity. We work backwards from your go-live to drive dates and offer-release dates so the batch is full when nesting starts.
Yes. Voice roles are screened on fluency, neutral accent and comfort on a live call. Non-voice is screened on written English, typing speed and transaction accuracy. Blended chat needs both at once. Grading on the process type before profiles reach your ops team is what stops batches failing at nesting.
By treating the joining date as the finish line, not the offer. Shift willingness, home location against the transport boundary and CTC expectations are confirmed before the offer, drives are sized with backup candidates, attendance is reconfirmed the day before, and we stay in contact through to day one when competing offers usually arrive.
Yes. International and rotational shift roles are screened for shift willingness, cab-boundary eligibility from the candidate's home location and family consent up front, the three things that most often turn a signed offer into a no-show on the joining date.
Yes. Fresher hiring is a large part of contact centre volume, and we run it through walk-in drives with comms grading on the day. Candidates are never charged a fee, Mars Consultancy is paid by the companies that hire.
We have hired for BPO clients across India and in the UAE. In Mumbai, Thane and Navi Mumbai that has included the Vashi, Turbhe, Ghansoli and Mahape belt, Malad Mindspace, Andheri and the Thane catchment. Ramps elsewhere in India and in the UAE run from the same desks.
Get started
Tell us the role, the team around it and the deadline. We'll come back within one business day with questions and an honest view of what it will take.
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